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I am furious, and will never purchase from Sony Playstation again. A week later, I was informed by their service department that they had received the unit, but would not repair it. I recommend you fully photograph your equipment (including turned on) prior to sending for repair, and expect to be scammed as well. I was informed that they were not going to get into a hypothetical discussion with me, and my options were to replace the unit for $89 or keep the dead unit I have.
The games still played, but loading and unloading was a bit of a chore, so we decided to utilize Playstation's warranty and/or the 2 year warranty we purchased with the pack. He took very good care of the PSP, but unfortunately the back door became unhinged (not unlikely, since the hinges are made of extremely thin & fragile metal). I explained that there was no way there could have been water damage, but regardless all I cared about was just repairing the game door. Two weeks later we had still not recieved the unit.
We finally received the unit back, but to our surprise, the unit no longer works. They told me it had recieved water damage, was not working, and that we could pay $89 for a replacement unit. I was told that was impossible. Agitated and frustrated, I called back and asked for a supervisor, who informed me that they do not repair, they only replace, and that the "water damage" voided my warranty. We purchased this package for our 9 year old son for Christmas.
I called back to find out where it was, and was informed that it was scheduled to ship the following week. (3 weeks to return a unit they didn't have to do anything to.). Even once we finally get a game loaded, the unit cannot recognize it, and does not provide the option to play. I called back furious, and asked a supervisor if this was their way of making sure I now have to pay the $89 for a replacement. They just wouldn't replace it unless we paid $89. we shipped the working unit off to Playstation. Several calls to Playstation headquarters (after hunting down the # online) have gone unreturned and unaddressed.
She also informed me that there were no notes about the unit not working, and to her knowledge it worked just fine. I asked her to send the unit back, and mentioned we would never purchase from Sony Playstation again. We now have a 6 month old dead unit, even with the Playstation warranty & two year additional warranty (which does not kick in until Playtstation's expires). Lesson learned (the hard way).
Favorite games are Ratchet and Clank, Echochrome, and Monster Hunter (Japanese version).If you want to buy games or videos from PSN through your computer, and/or if you need to manage photos and music (PSP is good for both), the free new Media Go PC app from Sony works really well. We have 2 PSPs at my house- an original and a 3000. Both continue to work great after many months of constant use. There is no cost, no serial number, no activation required to download and run Media Go. [.].Disclaimer: I worked on this application.
This worked perfectly and the package contained all that it said.You would need to buy the data cord, case, tv cord etc.
I had a new one in 2 days and they aslo give us the new sale price. My 10yr old son bought this with his b-day money. I was so happy with Amazon and that is exactly why I continue to use them. He loves it. Better then the product is how well Amazon handled us returning the machine because there was a problem with it. Thanks for the great job. You made my son very happy.
My original PSP 1000 system was stolen, so I got this all in one system. the game is great haven't been able to finish it. I would recomend this system for first time buyers and I prefer it over the Nintendo DS
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